DUOTTS C29Lite Electric Bike

Free Shipping Information

We’re happy to offer free standard shipping on all orders to the following countries:

Germany, France, Hungary, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Denmark, Poland, Slovenia, Slovakia, Lithuania, Latvia, Estonia, Bulgaria, Czech Republic, Finland, Luxembourg, and Romania.

How It Works

• Free standard shipping automatically applies at checkout on all eligible orders.
• Delivery times typically range from 2 to 5 business days, depending on your location.
• Orders are processed within 24 hours of purchase (excluding weekends and holidays).
• You’ll receive a tracking number so you can follow your package every step of the way.

Shipping Areas

We currently offer free shipping to the following regions:

• Germany, France, Hungary, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Denmark, Poland, Slovenia, Slovakia, Lithuania, Latvia, Estonia, Bulgaria, Czech Republic, Finland, Luxembourg, and Romania.
  

Packaging & Handling

We take extra care to package your electronics securely, using protective materials to prevent damage during transit. Your satisfaction and the safety of your purchase are our top priorities.

Need It Sooner?

If you want faster delivery, we also offer expedited shipping options at checkout for an additional fee.

Questions?
Contact our customer service team anytime at help@elekset.com . We’re here to help!

Elekset.com 2-Year Warranty Policy for Electronics

1. Warranty Overview

At elekset.com, we are committed to providing our customers with high-quality electronic products. This 2-Year Warranty Policy ensures that our customers have peace of mind when purchasing from us. The warranty applies to all electronics sold through our e-store in Europe.

2. Warranty Coverage

This warranty covers any defects in material or workmanship under normal use during the warranty period. If a product is found to be defective during the 2-year warranty period, Nutika.eu will repair or replace the product at no charge to the customer.

3. Warranty Period

The warranty period is 2 years from the date of purchase. This period is valid only if the purchase has been made directly through our official website, elekset.com.

4. Exclusions

This warranty does not cover:

- Damage resulting from misuse, accidents, neglect, or unauthorized modifications.
- Damage caused by natural disasters (e.g., floods, fire, earthquakes).
- Wear and tear resulting from normal use.
- Any products purchased from unauthorized retailers or resellers.
- Software issues, including problems with installed applications.

5. How to Claim Warranty Service

To claim warranty service, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via email at help@elekset.com. Provide your order number and a detailed description of the issue.
  
2. Return the Product: Once your claim is validated, you will receive instructions on how to return the defective product. You may be required to send the product back to us for inspection.
  
3. Assessment: Upon receiving the product, our technicians will assess the issue. If the product is found to be defective and covered by warranty, we will repair or replace it at our discretion.

6. Refund Policy

If a product is deemed irreparable, customers may receive a full refund or replacement, subject to stock availability. Refunds will be processed using the original payment method.

7. Limitation of Liability

Nutika.eu is not liable for any incidental or consequential damages resulting from the use of our products or any malfunction thereof, to the extent permitted by law.

8. Applicable Law

This warranty policy is governed by the laws of Lithuania, and any disputes arising under this warranty will be subject to the exclusive jurisdiction of the courts of Lithuania.

9. Contact Us

For any questions regarding this warranty policy, please contact our customer service team at:

 Email: help@elekset.com

Thank you for choosing elekset.com. We appreciate your business and are here to assist you with any warranty needs!

Note: Please retain your proof of purchase (receipt or order confirmation) as it will be required for any warranty claims.